The one differentiator between an average business and a great one is remarkable customer experience. And the way to achieve it is to deliver seamless and enjoyable customer service across all touchpoints i.e. Your omnichannel marketing touchpoints.
Omnichannel marketing touchpoints
How do we nail this?
1. Content: Interesting and engaging content across touchpoints.
2. Personalization : Nothing is more personal than mentioning their name in communication.
3. Customization: Offering what matches the need of the customer.
4. Technology: Glitch-free UX and superior UI.